Refund policy

Return and Refund Policy - Lunora Decore

At Lunora Decore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy in line with UAE regulations.

Returns

  • You may return items within 7 calendar days from the date of delivery.
  • Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
  • Customized or personalized products are not eligible for return unless they are defective or damaged.

Refunds

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days through the original payment method.
  • Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.

Return Process

  1. Contact our customer service team at [lunoradecore@gmail.com/+971543382745] to initiate the return.
  2. Provide your order number and reason for the return.
  3. We will guide you on how to send back the item safely.
  4. Ensure the item is securely packaged to avoid damage during transit.

Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us immediately within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund as appropriate.

Important Notes

  • We reserve the right to refuse returns that do not meet the above conditions.
  • This policy complies with the UAE consumer protection laws to ensure a fair and transparent shopping experience.

Thank you for choosing Lunora Decore. We are committed to providing you with quality products and excellent service.