Shipping policy

SHIPPING POLICY – LUNORA DECORE

Effective Date: 15/06/2026

At Lunora Decore, we are committed to delivering your orders safely and efficiently throughout the United Arab Emirates.

1. Shipping Coverage

We currently offer shipping across all Emirates of the UAE, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Al Ain
Umm Al Quwain

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Customized or made-to-order products may require additional processing time.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

Dubai: 1–3 business days
Other Emirates: 2–5 business days
Customized Products: 3–7 business days or as specified on the product page

Delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout.
Free shipping promotions may be offered from time to time and will be clearly displayed on our website.
Additional charges may apply for remote locations or special delivery requests.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp (where applicable) to monitor your shipment status.

6. Delivery Attempts

Customers are responsible for providing accurate shipping information.
If a delivery attempt fails due to incorrect address details or customer unavailability, additional delivery charges may apply for re-delivery.

7. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Public holidays
Weather conditions
Courier service disruptions
High order volumes
Events beyond our reasonable control

Lunora Decore shall not be held liable for delays caused by third-party courier services.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of receiving your order.
Provide your order number and clear photographs of the damaged package or item.
We will investigate the issue and arrange a replacement or appropriate resolution where applicable.

9. Incorrect Shipping Information

Lunora Decore is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Please review your shipping information carefully before placing your order.

10. International Shipping

Currently, Lunora Decore primarily serves customers within the UAE. For international shipping inquiries, please contact our customer support team before placing an order.