Terms of service

TERMS OF SERVICE – LUNORA DECORE

Effective Date: [Insert Date]

Welcome to Lunora Decore. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Lunora Decore is an online store specializing in home décor, wall art, acrylic Islamic calligraphy, decorative frames, and related products in the United Arab Emirates.

For inquiries, please contact us:

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Website: [Your Website URL]

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or using the website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into binding agreements under UAE law.

  • You will use this website only for lawful purposes.

3. Products & Descriptions

We strive to ensure that all product descriptions, images, dimensions, and specifications are accurate.

However:

  • Product colors may vary slightly due to screen settings and lighting.

  • Handmade and customized items may have minor variations.

  • We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Pricing & Payment

  • All prices are displayed in UAE Dirhams (AED).

  • Prices may include VAT where applicable.

  • Shipping charges are displayed during checkout.

  • We reserve the right to modify prices without prior notice.

  • Accepted payment methods will be displayed on the checkout page.

5. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • Orders are subject to product availability and payment verification.

  • We reserve the right to cancel any order due to pricing errors, stock issues, suspected fraud, or other legitimate reasons.

  • If an order is canceled after payment, a full refund will be issued.

6. Shipping & Delivery

  • We deliver throughout the UAE.

  • Estimated delivery times are provided for guidance only.

  • Delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control may occur.

  • Customers are responsible for providing accurate delivery information.

7. Returns & Refunds

Customers may request a return within 7 days of receiving the product if:

  • The product is damaged upon delivery.

  • The wrong product was received.

  • The item significantly differs from its description.

To qualify for a return:

  • The item must be unused and in its original packaging.

  • Proof of purchase must be provided.

The following items are generally non-returnable:

  • Customized or personalized products.

  • Made-to-order wall art.

  • Products damaged due to misuse by the customer.

Approved refunds will be processed through the original payment method within a reasonable timeframe.

8. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide photographs showing the damage.

  • We will assess the issue and provide a replacement or refund where appropriate.

9. Intellectual Property

All content on the Lunora Decore website, including:

  • Logos

  • Product designs

  • Images

  • Graphics

  • Text

  • Marketing materials

is the property of Lunora Decore and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Interfere with website functionality.

  • Attempt unauthorized access to our systems.

  • Upload harmful software, viruses, or malicious code.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information necessary to process orders and provide customer support.

12. Limitation of Liability

To the fullest extent permitted by UAE law:

  • Lunora Decore shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability shall not exceed the amount paid for the purchased product.

Nothing in these Terms limits any consumer rights provided under applicable UAE consumer protection laws.

13. Force Majeure

Lunora Decore shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Internet outages

  • Pandemic-related events

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective upon publication on our website.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

For any questions regarding these Terms of Service, please contact:

Lunora Decore
Email: [lunoradecore@gmail.com]
Phone/WhatsApp: [+971543382745]
Website: [www.lunoradecore.com]